With a reliance on IT in today’s economic environment, a reliable IT infrastructure is essential for optimal productivity levels and to maintain a competitive edge for the business. Our approach is to gain a thorough understanding of our client’s business, their needs and current frustrations. This enables us to put together the most effective solutions for each individual client.
Arista Technologies provide a number of flexible IT Management & Support Solutions, to allow for business to progress as smoothly as possible. We will customise a solution to suit your needs and budget, from an all inclusive monthly management fee to a pay as you go service.
Management & Support is provided 24 hours a day, via a combination of telephone, on-site and remote access, to effectively maintain the client’s systems. Routine performance monitoring and administration can be facilitated remotely.
Via the use of remote control support software to ensure support requests are attended to in a timely manner, circumventing the issue of being away from your office when an issue may occur. In a large number of instances IT problems can be resolved remotely via the use of this software, providing the user with the ability to chat live with the support technician who is attending to their case.
- 24 hour monitoring of critical services.
- 24 hour IT Help Desk included.
- Proactive security and software updates.
- All staff are located in Australia.