Frequently Asked Questions

Arista Technologies is a Sydney managed IT services provider based in Alexandria, supporting Australian businesses since 2007. We provide managed IT, helpdesk and onsite support, cybersecurity, Microsoft 365 and cloud services, and governed AI agent implementation for small and mid-sized businesses across Sydney. The company is Arista Holdings Pty Ltd, reachable on 1300 650 056.

Most days involve monitoring client systems for issues, resolving helpdesk tickets, applying security patches, managing Microsoft 365 environments, and working through longer-term projects like migrations or security uplifts. The mix depends on each client's support agreement, but the goal is always the same: fewer surprises and less downtime.

A break/fix provider is only involved when something has already gone wrong, and gets paid for the callout. Arista's managed IT model is built around prevention — continuous monitoring, patching, and security controls — so problems are caught early rather than discovered when a system fails.

Managed IT agreements are typically ongoing, but we structure terms so clients aren't locked into arrangements that no longer fit their business. We'd rather earn the relationship through consistent service than through a contract that's hard to leave. Ask us directly about term length and notice periods when you get a quote.

Yes. For many clients we're the complete IT department, but for businesses with an internal IT manager or "accidental techie", we co-manage: they keep day-to-day control while we provide helpdesk depth, a monitoring platform, the security stack, and escalation support for the things a single internal person can't cover alone.

We prioritise business-critical outages ahead of routine requests and aim to begin working on urgent issues as soon as they're reported. Exact response commitments are set out in the written SLA that comes with every managed services agreement, so you know what to expect before you sign up.

We service all of metropolitan Sydney, with the fastest onsite response around our Alexandria HQ, covering Surry Hills, Newtown, Marrickville, Erskineville, Mascot, Rosebery, Waterloo, Zetland, the Inner West, and the CBD. Remote helpdesk support is available to businesses anywhere in Australia.

We manage the entire handover so your team keeps working throughout. It starts with a free IT assessment, then we collect credentials and documentation from your outgoing provider — a routine, professional process — deploy our monitoring and security tools, and run both systems in parallel briefly so nothing is dropped. Most staff only notice a new support number.

Both. Managed IT agreements are our core service, but we also take on fixed-scope projects such as office relocations, Microsoft 365 migrations, network upgrades, security remediation, and AI pilots, and we provide ad-hoc support to businesses that aren't ready for an ongoing contract.

We specialise in Sydney businesses with roughly 10 to 100 staff — large enough to depend on their IT, but not always big enough to justify a full internal IT department. We also support larger organisations alongside an existing internal IT team, handling helpdesk overflow, projects, security, or AI implementation.