Existing clients
AristaTech Client Support
Log a ticket in the help desk portal, email support@aristatech.com.au, or download TeamViewer for a remote session. For urgent issues affecting operations, call 1300 650 056.
Help Desk Portal
Log and track support requests through the AristaTech help desk.
TeamViewer Tools
Use TeamViewer Host for managed access and QuickSupport for assisted support sessions.
Email Support
Log tickets by email at support@aristatech.com.au and our support team will respond promptly.
Urgent Assistance
For urgent issues affecting operations, call 1300 650 056.
How Support Works
Log requests through the help desk portal for visibility, ticket tracking, and prioritisation. Tickets can also be logged by emailing support@aristatech.com.au. Critical issues can be escalated by phone.
Looking for a Sydney IT support provider?
If you are comparing providers rather than logging an existing ticket, start with our IT support Sydney service page or our managed IT services Sydney page. Those pages explain AristaTech's business support model, onsite coverage, Microsoft 365 capability, cybersecurity, backup checks, and proactive IT management.
Support hours
Our team works Monday to Friday, 8am to 6pm. For urgent issues affecting operations, call 1300 650 056. After-hours work depends on the coverage in your agreement.
What to include in a ticket
Include the error message, when the problem began, who is affected and anything that changed recently. A photo of the screen or device helps. Never send passwords in a ticket or email.
Need ongoing, proactive support?
Ask us about managed IT: monitoring, patching, security and backups looked after by the same team that answers your tickets. Form, email, or call 1300 650 056.